SHIPPING POLICY

UAE Shipping Policy:

  • We provide our customers with FREE Next Day Delivery anywhere within the UAE if their orders are placed between Monday and Friday before 12:00, with orders being processed the same day.
  • We also offer a Free Same Day Delivery service for Dubai only for orders add in over 500AED placed between Monday and Saturday before 16:00. "Orders after 16:00 will be delivered the following working day". 
  • All our parcels are packed carefully by our warehouse team in bespoke and durable Alorabella packaging and sealed with a sticker for added security.
  • Our delivery partner is SkyNet Worldwide Express.
  • When your order is confirmed, you will receive an email with tracking information where you can monitor the progress of your delivery – We are unable to provide specific timing information for the deliveries.
  • If there is an issue with your delivery, or you have not received your parcel as or when expected, please email us at orders@alorabella.com quoting your order reference number. One of our team will be happy to help.

International Shipping Policy:

  • We are currently offering International Shipping to the following countries:
    • Europe: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
    • GCC: Bahrain, Kuwait, Oman, Qatar and Saudi Arabia.
    • North America: Canada, Mexico and the United States of America.
    • Oceania: Australia and New Zealand.   
  • Our delivery partner is SkyNet Worldwide Express.
  • An email with tracking details will be sent when the order has been shipped.
  • International orders can take between 3-7 business days for delivery.
  • Duties and taxes are not included in the shipping price.
  • Arabella Clothing Trading LLC is not responsible for any international duties and tax costs which may be charged upon arrival.
    • Should items be returned to us for failure to pay duties and taxes, the cost of the return will be deducted from your refund amount. 
  • Any post shipment services, such as a change of address or re-scheduling of delivery would be at the customers expense.
  • Returns are accepted on qualifying full price and sale items within 14 days of purchase. Please see our Returns Policy for further information.   

Notes:

  • Please note that our shipping policy is subject to change and may vary depending on the specific products or promotional offers.
  • It is recommended to review the shipping information provided at the time of finalising your order for the most up-to-date and accurate details.

Still have questions? Please email info@alorabella.com.