SHIPPING POLICY

We provide our customers with FREE Next Day Delivery anywhere within the UAE if their orders are placed between Monday and Friday before 12:00, with orders being processed the same day.
We also offer a Free Same Day Delivery service for Dubai only for orders add in over 500AED placed between Monday and Saturday before 16:00. "Orders after 16:00 will be delivered the following working day".
All our parcels are packed carefully by our warehouse team in bespoke and durable Alorabella packaging and sealed with a sticker for added security.
Our delivery partner is SkyNet Worldwide Express.
When your order is confirmed, you will receive an email with tracking information where you can monitor the progress of your delivery – We are unable to provide specific timing information for the deliveries.
If there is an issue with your delivery, or you have not received your parcel as or when expected, please email us at orders@alorabella.com quoting your order reference number. One of our team will be happy to help.

We provide our UK customers with FREE Delivery on orders over AED 500 anywhere within the UK (excluding ROI)
Orders placed between Monday and Friday before 15:00 GMT will be shipped on the same day and are expected to be delivered next day.
All our parcels are packed carefully by our warehouse team in bespoke and durable Alorabella packaging and sealed with a sticker for added security.
When your order is confirmed, you will receive an email with tracking information where you can monitor the progress of your delivery – We are unable to provide specific timing information for the deliveries.
If there is an issue with your delivery, or you have not received your parcel as or when expected, please email us at orders@alorabella.com quoting your order reference number. One of our team will be happy to help.

Europe: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.
GCC: Bahrain, Kuwait, Oman, Qatar and Saudi Arabia.
North America: Canada, Mexico and the United States of America.
Oceania: Australia and New Zealand.

Our delivery partner is SkyNet Worldwide Express.
An email with tracking details will be sent when the order has been shipped.
International orders can take between 3-7 business days for delivery.
Duties and taxes are not included in the shipping price.
Arabella Clothing Trading LLC is not responsible for any international duties and tax costs which may be charged upon arrival.

Should items be returned to us for failure to pay duties and taxes, the cost of the return will be deducted from your refund amount.

Any post shipment services, such as a change of address or re-scheduling of delivery would be at the customers expense.
Returns are accepted on qualifying full price and sale items within 14 days of purchase. Please see our Returns Policy for further information.

Please note that our shipping policy is subject to change and may vary depending on the specific products or promotional offers.
It is recommended to review the shipping information provided at the time of finalising your order for the most up-to-date and accurate details.
All payments are processed in AED. Please note that your card issuer may apply currency conversion fees, and exchange rates may vary. Prices shown in other currencies are for guidance only.

Still have questions? Please email info@alorabella.com.